The language used on the Internet is the language of its own that is based on English. This development is the result of the popularity of instant messaging. Now more and more companies around the world are using instant messengers to communicate with employees and customers. With more people joining in some abbreviations and acronyms are introduced into the correspondence that quickly become employed by many people.

The instant messaging has been around for about twenty years and as a new media of communication it has not got its norms in the use of language yet. Companies are quite slow in setting guidelines and codes on how instant messaging should be used at work. Let us discuss some rules that we suggest to encourage for use in companies.

To begin with, you should use your status description. It is rude not to state whether you are available, online or busy, etc. People who need to communicate with you will know what to expect and whether they will get the response from you.

If you need to contact a customer or a customer yourself it is better to start a conversation with and inquiry about the availability of the person in question. Start with something like “Can you talk now?” or “Are you free to answer some questions?” If you get a reply that the person is busy, respect his or her time. Do not keep sending messages and bothering people.

Take care not so say in your messages something that may be used against you. Like with emails the history may be saved and used against you. Try not to share confidential or personal information at work. Never discuss your bosses or your colleagues with anyone even if you think you are confident in them.

Don’t rely on instant messaging as your only way of communication. Some minor inquiries may perhaps be done via this messaging, but some details or negotiations should be expressed via e-mailing or direct calls. If you need to discuss some work situation, chose direct contact rather than instant messaging.

Be really careful with using slang and acronyms. Not all people understand abbreviations, especially if they live in other countries. Some of them may lead to unwanted misunderstandings.

It is all right to use emoticons in your business communication, but be careful not to overuse them or send any wrong ones. However, emoticons are a mauve-ton in business e-correspondence, yet, they are acceptable in instant messaging.

When you have a conversation using instant messaging, do not try to do anything else. First of all, this is rude, and second of all, if you dedicate oneself to one task, the person on the other side of the chord will feel and value your attention.

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